{"id":2496,"date":"2026-01-04T19:15:48","date_gmt":"2026-01-04T19:15:48","guid":{"rendered":"https:\/\/www.ellepirental.com\/blog\/?p=2496"},"modified":"2026-01-04T19:15:50","modified_gmt":"2026-01-04T19:15:50","slug":"rental-car-breakdown-what-to-do-and-who-pays","status":"publish","type":"post","link":"https:\/\/www.ellepirental.com\/blog\/en\/car-rental-guides\/rental-car-breakdown-what-to-do-and-who-pays","title":{"rendered":"Rental Car Breakdown: What to Do and Who Pays"},"content":{"rendered":"\n<p><strong>Renting a car for your holidays<\/strong> is the best solution to explore a destination at your own pace. However, it is important to consider several aspects of car rental beyond just choosing the vehicle. For example, you need to know what to do <strong>in case of an accident<\/strong>, as well as what the <strong>CDW insurance<\/strong> covers and which situations are included in the <strong>deposit<\/strong> required at the time of rental.<\/p>\n\n\n\n<p>What happens in case of a breakdown? <strong>How should you act?<\/strong><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_48 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\">Indice dell&#039;articolo<\/p>\r\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"ez-toc-toggle-icon-1\"><label for=\"item-69dbbff79dd09\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-69dbbff79dd09\"><\/a><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ellepirental.com\/blog\/en\/car-rental-guides\/rental-car-breakdown-what-to-do-and-who-pays\/#Procedure_to_Follow_in_Case_of_a_Breakdown\" title=\"Procedure to Follow in Case of a Breakdown\">Procedure to Follow in Case of a Breakdown<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ellepirental.com\/blog\/en\/car-rental-guides\/rental-car-breakdown-what-to-do-and-who-pays\/#Rules_of_Conduct\" title=\"Rules of Conduct\">Rules of Conduct<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ellepirental.com\/blog\/en\/car-rental-guides\/rental-car-breakdown-what-to-do-and-who-pays\/#Who_Pays\" title=\"Who Pays?\">Who Pays?<\/a><\/li><\/ul><\/nav><\/div>\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Procedure_to_Follow_in_Case_of_a_Breakdown\"><\/span>Procedure to Follow in Case of a Breakdown<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Knowing what to do in case of a <strong>rental car breakdown<\/strong> is useful to enjoy your trip with peace of mind, understanding how to act in different situations. First of all, it\u2019s important to contact the rental agency you chose. This way, you can confirm the procedures to follow if your <strong>car breaks down<\/strong>.<\/p>\n\n\n\n<p>In case of a <strong>breakdown during a rental<\/strong>, costs may be charged to either the rental company or the renter, depending on the circumstances that caused the problem. Generally, costs that are not directly related to the use of the car are the responsibility of the renter. For example, if the driver notices a malfunction or warning light, it should be reported immediately to avoid worsening the issue. If the rental agency is unreachable and immediate repairs are necessary, costs must be advanced and then reimbursed later.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Rules_of_Conduct\"><\/span>Rules of Conduct<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If the vehicle suffers damage while traveling, it\u2019s always important to first protect passengers and the car. Therefore, in case of a problem, it is recommended to stop as soon as possible to assess whether to <strong>contact the rental agency or roadside assistance<\/strong>.<\/p>\n\n\n\n<p>If the situation requires it, stop immediately in a safe place, such as a parking area or emergency lane. Turn on the hazard lights, have all passengers move away from the car, wear a safety vest, and place the warning triangle at a safe distance if the vehicle is obstructing traffic.<\/p>\n\n\n\n<p>At this point, all you need to do is contact the rental agency and follow the procedure they have indicated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Who_Pays\"><\/span>Who Pays?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>As mentioned, any breakdown not directly caused by the driver will be covered by the rental company. For this reason, it is very important not to continue the trip if you notice something is wrong or if warning lights indicate a problem. If the vehicle shows damage due to the driver\u2019s negligence, the costs will be the driver\u2019s responsibility.<\/p>\n\n\n\n<p>If the agency is unreachable and it is not possible to follow the standard procedure, roadside assistance must be called. In this case, however, you must prove that the agency was genuinely unreachable, cover the costs upfront, and then submit a reimbursement request.<\/p>\n\n\n\n<p>Want to know how renting a vehicle with <strong>Ellepi<\/strong> works? Check out our <strong>service guide<\/strong>!<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Renting a car for your holidays is the best solution to explore a destination at your own pace. However, it is important to consider several aspects of car rental&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2362,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[239],"tags":[],"class_list":["post-2496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-car-rental-guides"],"lang":"en","translations":{"en":2496,"it":1375},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Rental Car Breakdown: What to Do and Who Pays<\/title>\r\n<meta name=\"description\" content=\"What to do if your rental car breaks down? It\u2019s important to know the procedures to avoid being unprepared!\" \/>\r\n<meta name=\"robots\" content=\"index, follow\" \/>\r\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.ellepirental.com\/blog\/en\/car-rental-guides\/rental-car-breakdown-what-to-do-and-who-pays\" \/>\r\n<meta property=\"og:locale\" content=\"it_IT\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Rental Car Breakdown: What to Do and Who Pays\" \/>\r\n<meta property=\"og:description\" content=\"What to do if your rental car breaks down? It\u2019s important to know the procedures to avoid being unprepared!\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.ellepirental.com\/blog\/en\/car-rental-guides\/rental-car-breakdown-what-to-do-and-who-pays\" \/>\r\n<meta property=\"og:site_name\" content=\"Ellepirental blog\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ellepirental\/\" \/>\r\n<meta property=\"article:published_time\" content=\"2026-01-04T19:15:48+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-01-04T19:15:50+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.ellepirental.com\/blog\/wp-content\/uploads\/2022\/08\/auto-a-noleggio-in-panne.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\r\n\t<meta property=\"og:image:height\" content=\"675\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@Ellepirental\" \/>\r\n<meta name=\"twitter:site\" content=\"@Ellepirental\" \/>\r\n<!-- \/ Yoast SEO plugin. -->","pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/posts\/2496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/comments?post=2496"}],"version-history":[{"count":1,"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/posts\/2496\/revisions"}],"predecessor-version":[{"id":2526,"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/posts\/2496\/revisions\/2526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/media\/2362"}],"wp:attachment":[{"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/media?parent=2496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/categories?post=2496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ellepirental.com\/blog\/wp-json\/wp\/v2\/tags?post=2496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}