Have you booked a rental car online but your flight is delayed? Don’t panic. In these cases, it’s important to follow a few guidelines to manage the inconvenience in the best possible way.
The first step is to notify the rental agency so you don’t lose the vehicle and can discuss the best solution for your situation with the operator.
How to handle a flight delay
As mentioned, the first thing to do in these cases is to contact the rental agency to inform them of the delay. For this reason, we suggest keeping the agency’s contact numbers handy at all times.
Rental companies usually allow you to modify the pickup and drop-off locations, including the date and time of arrival and departure. When booking, it’s important to quickly calculate the timing, considering all the steps to complete after landing: disembarkation, baggage collection, and travel time to the agency. Our advice is to always allow a time margin, as unexpected events—even minor ones—can always happen.
When booking your car, make sure to check the grace period policies and what happens if the car is not picked up. If you book online, you should read the Terms and Conditions to understand the tolerance period, which is generally about 1 hour.
Calculating the pickup time allows you to plan a tolerance window to reduce, as much as possible, the risk of arriving too late to pick up the car.
What happens if the delay exceeds the allowed time?
In general, if you exceed the allowed delay time, the rental agency may automatically cancel the booking. For this reason, it’s always recommended to provide your flight number at the time of booking so the agency can track the flight and automatically notice any delays. This procedure is easier when using rental companies located inside the airport. That way, you can contact the agency as soon as possible after landing to inform them and arrange a new pickup time if the booking is still valid.
If you book one of our cars, you can always contact the Ellepi Rental Car customer support to find the best solution in case of inconveniences such as flight delays or any other travel needs. Moreover, if your flight is canceled and, for any reason, you need to cancel your reservation, you can always do it free of charge.
Planning a holiday in northern Sardinia and already booked your flight? Book your rental car in Olbia and get ready to enjoy your vacation to the fullest!
